Statement for Act on Specified Commercial Transactions

June 1, 2020
Legal Basis
Expressly stated in accordance with Act on Specified Commercial Transactions, Article 11 (mail-order advertising).
Matchlock Corporation
Supervisory Manager
Fumihiko Fujimoto, President & CEO
80-2 Shimizucho, Itabashi-ku, Tokyo-to, Japan 174-0053
Sales Prices
Sales prices are set for each product, displayed on the website excluding tax, and sales are conducted over the Internet.  However, since displayed sales prices change over time, there may be cases where the displayed price on our website at the time a customer orders and the displayed price on our website when our company invoices may be different.  In such cases, generally the product price will be the sales price displayed when the customer orders.  Since orders for our products are handled electronically, domestic and international delivery charges as well as transaction fees generally do not apply.  Sales tax is applied for recipients within Japan, and an 10% sales tax is applied with respect to all products ordered through the website.
Payment Methods
The following are acceptable methods of payment.
1) Credit card (Visa, MasterCard, AMERICAN EXPRESS, JCB) issued by PayPal (third-party payment system) , PayPal wire transfer, PayPal bank transfer
2) bank transfer
Payment Timing
Payment at same time as order.
Timing for Providing Software
1) For payments made with a credit card (Visa, MasterCard, AMERICAN EXPRESS, JCB) issued by PayPal (third-party payment system) , PayPal wire transfer, or PayPal bank transfer, software may be downloaded and used after the payment has been made AND the product serial ID has been received.
2) For payments made by bank transfer, once the deposit has been confirmed, a product serial ID will be received in 1 to 3 business days, and then the software may be downloaded and used.
Order Expiration
For bank transfers, if payment cannot be confirmed within 90 days, the order will be automatically cancelled.
Order Method
Orders are accepted through the online Matchlock Store.

Depending on the payment method, payment transaction fees, commercial transaction fees, exchange rate fees, transfer fees, or other fees may apply.
For bank transfers, it may take up to 3 business days to clear.

Handling of Returns
Unless otherwise stipulated by law, returns, refunds, exchanges, or cancellations are not accepted after an order has been made.  Note that the cooling-off system does not generally apply to mail-order sales.
Support and Questions

Please direct your questions to